+6
Completed

Timer not showing

Daniel DNZ 2 years ago • updated by MotionMail Team 2 years ago 3

Hi hello,


This morning (12:00 > Amsterdam time) I've send a newsletter with a timer. I've tested is just short before the live sending and it all worked perfectly. But just after sending the mailing tou our ~4800 subscribers I notist the timer did not display anymore. Your website was also unreachable, I saw a mySQL error.


Now, 1,5 hour later the timer is still not visible in the mailing. The number of impressions is still 0.


What is going wrong?


Kind regards,


Daniel

Answer

Answer
Completed

Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.

Please let us know if you continue to see any issues.

+3

I have just saw the same - 503 backend error.

MotionMail Team, please fix it! It`s very urgent.

+3

We have the same problem with timer. We're going to send an email blast in less than an hour and have HTTP Error 503: http://s.mmgo.io/t/PHx. Please help!

Answer
Completed

Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.

Please let us know if you continue to see any issues.