Hi, Our countdown timers aren't working in our emails that we have sent out this morning. Were working earlier but not now. Just seeing a 'motionmailapp' icon in place of the timer. Please fix! Please reply to email@example.com
Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.
Please let us know if you continue to see any issues.
If I am setting a campaign to end in 2 days times and
a) "Include Days"=Yes, it should show something like 1 Day, 23 Hours, 59 mins, 30 secs and continue to count down.
b) "Include Days" = No, it currently just drops off the number of days. So in the above examples, it would display: 23 Hours, 59 mins, 30 secs. But what is the purpose of that as it doesn't show the correct end time? Should it have added the 24 Hours from the 1 day to the calculation to now show 47 Hours, 59 mins, 30 secs?
Again, not sure if this is a bug or is designed correctly am I am not using it correctly. Would appreciate some insight on this? Thanks.
I've contacted Motion Mail requesting a vat receipt for a recent purchase as this was on my company account, but I am yet to receive a response via email. Is there a direct number I can use from the UK to speak to someone about this?
Customer support service by UserEcho