Let us know your thoughts, ideas and the things you wish were better!
+1
Declined

Timer does not move when email is viewed in Outlook.

Sir James Brooke 10 years ago updated by Anthony G 8 years ago 6
I tried embedding my customized timer in an email and sent it to check if it works when viewed in a browser via webmail and in Outlook. The timer only moved when viewed in the former, it remains static in the latter. It does, however, update the time indicated when viewed in Outlook in separate occasions in a span of an hour, which is fine but is there any way for the timer to move as intended? Hoping you could help me with this ASAP. Thanks!
+1
Completed

Countdown not working

Chris Mfm 8 years ago updated by MotionMail Team 8 years ago 3

Hi, Our countdown timers aren't working in our emails that we have sent out this morning. Were working earlier but not now. Just seeing a 'motionmailapp' icon in place of the timer. Please fix! Please reply to list-mfmteam@futurenet.com

Answer
MotionMail Team 8 years ago

Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.


Please let us know if you continue to see any issues.

+1
Under review

"Include Days" feature not calculating correctly

ho100ho 10 years ago updated by MotionMail Team 10 years ago 4
Within the clock settings, there is "Include Days". I cannot find any explanation/help info to see if I am using this correctly. Although it sounds self explanatory, I would like to state my use here to see if I am using it correctly.

If I am setting a campaign to end in 2 days times and

a) "Include Days"=Yes, it should show something like 1 Day, 23 Hours, 59 mins, 30 secs and continue to count down.

b) "Include Days" = No, it currently just drops off the number of days. So in the above examples, it would display: 23 Hours, 59 mins, 30 secs. But what is the purpose of that as it doesn't show the correct end time? Should it have added the 24 Hours from the 1 day to the calculation to now show 47 Hours, 59 mins, 30 secs?

Again, not sure if this is a bug or is designed correctly am I am not using it correctly. Would appreciate some insight on this? Thanks.
0

Plan : Bootstrap does not work with endDateTimeToken generated for API.

Ryan Nasir 4 years ago 0

Hi, I am using endDateTimeToken for custom dates but it does not work with the Bootstrap paid plan, but when I tried the same token with free countdown time it work perfectly fine.

Bootstrap Paid Plan:
Counter without token : https://s.mmgo.io/t/BicS
 Counter with token : https://s.mmgo.io/t/BicS?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D
Free Plan:
 Counter without token : http://s.mmgo.io/t/BicR
 Counter with token : http://s.mmgo.io/t/BicR?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D

Please let me know if you need any more details from me.

0

Countdown timer is overestimating the time left by 14 minutes

Anna Chambers 5 years ago 0

Our countdown timers are adding on extra minutes to the promo countdown. 

0

Time displayed

sgreeen 7 years ago 0

Is there a way to display "DAYS" only?

0

can motion mail be used with Infusionsoft

Paul Zack 7 years ago 0

can motion mail be used with Infusionsoft

0

Motionmail in an autoresponder

sarahinshape 7 years ago 0

Is there anyway to put motion mail in an auto responder email?


Obviously there would be no set date, it was have to be triggered when the person opened the email/signed up.


Is this possible?

0

Dynamic Counter with Marketo's System Date

Siddharth Shukla 8 years ago 0

Hi,

Could you guys guide me how to use the API for picking up end time from Marketo servers? I'm not from the technical background, need your help on how to use the code provided by you.