Timer does not move when email is viewed in Outlook.
Countdown not working
Hi, Our countdown timers aren't working in our emails that we have sent out this morning. Were working earlier but not now. Just seeing a 'motionmailapp' icon in place of the timer. Please fix! Please reply to list-mfmteam@futurenet.com
Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.
Please let us know if you continue to see any issues.
"Include Days" feature not calculating correctly
If I am setting a campaign to end in 2 days times and
a) "Include Days"=Yes, it should show something like 1 Day, 23 Hours, 59 mins, 30 secs and continue to count down.
b) "Include Days" = No, it currently just drops off the number of days. So in the above examples, it would display: 23 Hours, 59 mins, 30 secs. But what is the purpose of that as it doesn't show the correct end time? Should it have added the 24 Hours from the 1 day to the calculation to now show 47 Hours, 59 mins, 30 secs?
Again, not sure if this is a bug or is designed correctly am I am not using it correctly. Would appreciate some insight on this? Thanks.
Plan : Bootstrap does not work with endDateTimeToken generated for API.
Hi, I am using endDateTimeToken for custom dates but it does not work with the Bootstrap paid plan, but when I tried the same token with free countdown time it work perfectly fine.
Bootstrap Paid Plan:
Counter without token : https://s.mmgo.io/t/BicS
Counter with token : https://s.mmgo.io/t/BicS?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D
Free Plan:
Counter without token : http://s.mmgo.io/t/BicR
Counter with token : http://s.mmgo.io/t/BicR?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D
Please let me know if you need any more details from me.
Countdown timer is overestimating the time left by 14 minutes
Our countdown timers are adding on extra minutes to the promo countdown.
Motionmail in an autoresponder
Is there anyway to put motion mail in an auto responder email?
Obviously there would be no set date, it was have to be triggered when the person opened the email/signed up.
Is this possible?
Dynamic Counter with Marketo's System Date
Hi,
Could you guys guide me how to use the API for picking up end time from Marketo servers? I'm not from the technical background, need your help on how to use the code provided by you.
Customer support service by UserEcho
