Let us know your thoughts, ideas and the things you wish were better!
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Add milliseconds to a timer?

mgavaldon 8 лет назад обновлен MotionMail Team 8 лет назад 1

Is it possible to add milliseconds to a timer, for an even MORE sense of urgency?

We would like to see it countdown faster.

Just wondering if it might be possible.

Thank you.

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Counter doesn't work in Exact Target

Belinda Boydston 9 лет назад обновлен MotionMail Team 9 лет назад 1
We use Exact Target for our email campaigns, and the timer doesn't render correctly on any platform. Please advise.
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"Message":"Invalid parameter length.","Param":"DateTime"

Nick T 9 лет назад 0
Starting to get very frustrated with the api -
This is my payload:
{"DateTime":"2015-08-07T03:47:01"}
I have also tried using the key "datetime" and formatting the timestamp with the timezone.
Unfortunately, nothing seems to work.
The error message is consistently:
{"DateTimeCreated":"2015-07-31T03:47:04.1267176","Message":"Invalid parameter length.","Param":"DateTime","StatusCode":400,"Type":"Bad_Request"}
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Clocks not loading in Dotmailer email sends or "view online" window

E Howard 9 лет назад 0
Hi there,

Is Motionmail aware of any rendering/loading issues with clocks at present?
Clocks embedded in Dotmailer emails are failing to load in test sends or in web browsers.

This isn't an issue we have seen before - it has occurred since the weekend. Trying to work out if it is a Dotmailer issue or Motionmail.

Many thanks,

Emma
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HI, our timer is not showing up, we have enough credits . and the emails are live and there is no timer showing

Leonardm@teachco com 8 лет назад обновлен MotionMail Team 8 лет назад 2
Ответ
MotionMail Team 8 лет назад

Hi Leonard, Brian,


We were experiencing higher error rates in some regions for a period of time. We believe we have resolved the issue.


Please let me know if you are having any issues still.


Sincerely, Adam

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Countdown clock not working on iphone

McLean Roberts 9 лет назад 0
I created a countdown clock and added it to an email blast we sent out. It works great on my computer, but on my iphone the minute goes back and forth from 49 to 50. Does anyone know what the issue might be? Thanks
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Counter jumps forward

LIDA 8 лет назад 0
Hello,

We are looking at using a timer for the first time and have run into an issue with testing.

The timer gif appears to jump forward part way through, from 08.17.30.36 > 08.17.31.20.

Has anyone experienced this?

Also is there a way to increase the number of frames above 45?

C

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Need to add colors to background and offer color change of layout.

Steven Block 9 лет назад 0
At present one color and one format.
Need to change color of background, and also of other parts if possible.
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Clock doesn't count down in Office on PC

andrew bajcar@bathrooms com 9 лет назад обновлен MotionMail Team 9 лет назад 1
Hi
Having issues with countdown timer working if Office on PC but works fine in Office on a Mac.
On Mac the count down ticks down but on PC only changes when I come back to open the email
Any help would be great
Thanks in advance
Ответ
MotionMail Team 9 лет назад
Hi Andrew,

Some versions of Outlook do not support animated GIFs. In this case the first frame is displayed, which is correct timer wise but has no motion.

You can see this post for a link to more information.
http://motionmail.userecho.com/topic/497677-timer-does-not-move-when-email-is-viewed-in-outlook/

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Impressions are incorrect

Nigel 9 лет назад обновлен 9 лет назад 2
We sent out a campaign on September 17th and have had over 56,000 opens yet the impressions have been stuck on 94 for days.

Could you explain why this is happening?


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