tag:userecho.com,2024-03-29:/feeds/topics/nl//MotionMail2019-11-17T19:32:46+00:00tag:motionmail.userecho.com,2019-11-17:/communities/1/topics/498-plan-bootstrap-does-not-work-with-enddatetimetoken-generated-for-api/2019-11-17T19:32:46+00:002019-11-17T19:32:46+00:00Plan : Bootstrap does not work with endDateTimeToken generated for API. [ideeën] <p>Hi, I am using endDateTimeToken for custom dates but it does not work with the Bootstrap paid plan, but when I tried the same token with free countdown time it work perfectly fine.<br><br>Bootstrap Paid Plan:<br> Counter without token : <a href="https://s.mmgo.io/t/BicS?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D">https://s.mmgo.io/t/BicS</a><br> Counter with token : <a href="https://s.mmgo.io/t/BicS?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D">https://s.mmgo.io/t/BicS?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D</a><br>Free Plan:<br> Counter without token : <a href="http://s.mmgo.io/t/BicR?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D">http://s.mmgo.io/t/BicR</a><br> Counter with token : <a href="http://s.mmgo.io/t/BicR?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D">http://s.mmgo.io/t/BicR?endDateTimeToken=yvnbtQ%2Bd2TmWItY8zPyuon6%2Bi3LEhzolGrdRqDR3JcU%3D</a><br><br>Please let me know if you need any more details from me.<br></p><br/><br/>voorgesteld door: Ryan NasirRyan Nasirhttps://motionmail.userecho.com/users/582-ryan-nasir/topics/tag:motionmail.userecho.com,2018-11-19:/communities/1/topics/496-countdown-timer-is-overestimating-the-time-left-by-14-minutes/2018-11-19T13:30:22+00:002018-11-19T13:30:22+00:00Countdown timer is overestimating the time left by 14 minutes [ideeën] <p>Our countdown timers are adding on extra minutes to the promo countdown. </p><br/><br/>voorgesteld door: Anna ChambersAnna Chambershttps://motionmail.userecho.com/users/576-anna-chambers/topics/tag:motionmail.userecho.com,2017-04-21:/communities/1/topics/460-time-displayed/2017-04-21T16:05:18+00:002017-04-21T16:05:18+00:00Time displayed [ideeën] <p>Is there a way to display "DAYS" only?</p><br/><br/>voorgesteld door: sgreeensgreeenhttps://motionmail.userecho.com/users/499-sgreeen/topics/tag:motionmail.userecho.com,2017-03-22:/knowledge-bases/2/articles/82-how-do-i-close-my-account/2017-03-22T17:43:02+00:002017-03-22T17:43:02+00:00How do I close my account? [nieuws] <p><span>You can cancel the account by going to Setting page and selecting "Close Account". Alternatively, you can go to the Plans page in your admin and downgrade back to the Free Plan - This is our recommended solution, because it allows you to keep all your data in case you want to use MotionMail again in the future.</span></p><br/><br/> cynthia replied:<br/><p>The "close account" option doesn't show up in the settings area of your site. Boooooooooo! </p>MotionMail Teamhttps://motionmail.userecho.com/users/2-motionmail-team/topics/tag:motionmail.userecho.com,2016-11-04:/communities/1/topics/453-can-motion-mail-be-used-with-infusionsoft/2016-11-04T06:12:04+00:002016-11-04T06:12:04+00:00can motion mail be used with Infusionsoft [ideeën] <p><span>can motion mail be used with Infusionsoft </span></p><br/><br/>voorgesteld door: Paul ZackPaul Zackhttps://motionmail.userecho.com/users/456-paul-zack/topics/tag:motionmail.userecho.com,2016-10-26:/communities/1/topics/451-motionmail-in-an-autoresponder/2016-10-26T15:24:16+00:002016-10-26T15:24:16+00:00Motionmail in an autoresponder [ideeën] <p>Is there anyway to put motion mail in an auto responder email?</p><p><br></p><p>Obviously there would be no set date, it was have to be triggered when the person opened the email/signed up. </p><p><br></p><p>Is this possible?</p><p></p><br/><br/>voorgesteld door: sarahinshapesarahinshapehttps://motionmail.userecho.com/users/454-sarahinshape/topics/tag:motionmail.userecho.com,2016-10-20:/knowledge-bases/2/articles/86-is-motionmail-supported-by-all-email-clients/2016-10-20T10:51:14+00:002016-10-20T10:51:14+00:00Is MotionMail supported by all email clients? [nieuws] <p>We've successfully tested our timer in all major email clients. The only client that does not support animated GIFs and therefor our timer are the newer versions of Outlook (2007, 2010 and 2013)<span>. For more details, please see this helpful write-up by Litmus: <span><a href="https://litmus.com/blog/a-guide-to-animated-gifs-in-email">https://litmus.com/blog/a-guide-to-animated-gifs-in-email</a></span><span> Althought the timer does not animate, it will show the first frame providing the recipient with a decent fallback experience.</span></span></p><br/><br/> Luke Breadon replied:<br/><p>Doesn't yet address the support of MotionMail when sent FROM different email clients.</p>MotionMail Teamhttps://motionmail.userecho.com/users/2-motionmail-team/topics/tag:motionmail.userecho.com,2016-07-14:/knowledge-bases/2/articles/94-why-does-my-timer-stop-counting-down-after-a-while-when-i-view-it-in-an-email/2016-07-14T07:33:04+00:002016-07-14T07:33:04+00:00Why does my timer stop counting down after a while when I view it in an email? [nieuws] The MotionMail countdown timer is developed with the constraints of email in mind. We optimize the size of our timer images by limiting the duration to 45 seconds, which we expect is plenty of time for someone viewing your email in most cases. Every time your email is re-opened, the countdown timer will start ticking down again.<br><br/><br/> Anoniem replied:<br/><p>Is it possible to increase the amount of second per timer? On a webpage the filesize of the animated gif can be larger i asume. </p>MotionMail Teamhttps://motionmail.userecho.com/users/2-motionmail-team/topics/tag:motionmail.userecho.com,2016-05-06:/communities/1/topics/444-dynamic-counter-with-marketos-system-date/2016-05-06T07:59:53+00:002016-05-06T07:59:53+00:00Dynamic Counter with Marketo's System Date [ideeën] <p>Hi,</p><p>Could you guys guide me how to use the API for picking up end time from Marketo servers? I'm not from the technical background, need your help on how to use the code provided by you. </p><br/><br/>voorgesteld door: Siddharth ShuklaSiddharth Shuklahttps://motionmail.userecho.com/users/436-siddharth-shukla/topics/tag:motionmail.userecho.com,2016-03-14:/communities/1/topics/439-compatability-with-emma/2016-03-14T01:39:00+00:002016-03-14T01:39:00+00:00compatability with EMMA [ideeën] <p>Is the tool compatible with EMMA email marketing? I didn't see it in your list and or if this uses a shortcode or direct integration. </p><br/><br/>voorgesteld door: Marci WhitmanMarci Whitmanhttps://motionmail.userecho.com/users/431-marci-whitman/topics/tag:motionmail.userecho.com,2016-03-08:/communities/1/topics/416-remove-whitespace-from-around-timer/2016-03-08T13:09:17+00:002016-03-08T13:09:17+00:00Remove "whitespace" from around timer? [ideeën] <p>There is a LOT of wasted space around the timer. I need to fit it into a very tight layout. Maybe add "crop" options to the timer setup page (you can just enter numbers for crop left, right, top, bottom)? Then I could trim it perfectly for my layout.</p><p><br></p><p>Thanks!</p><p><br></p><p>-Jamie M.</p><br/><br/>voorgesteld door: Jamie MaunderJamie Maunderhttps://motionmail.userecho.com/users/414-jamie-maunder/topics/tag:motionmail.userecho.com,2016-03-06:/communities/1/topics/20-transparent-background/2016-03-06T17:43:33+00:002016-03-06T17:43:33+00:00Transparent background [ideeën] [started]Please add the opportunity to remove background or to set it oppacit to 100%<span><br>Thank you!</span><br/><br/> Scott Linklater replied:<br/><p>What's happening with this feature? I have a paid account and love the product but i can't keep using it without a transparent background option either. <br><br>It causes the timers to look really average when they are required. <br><br>Can you please give us a date this will be implemeneted?<br><br>Thanks</p>Ilyahttps://motionmail.userecho.com/users/216-ilya/topics/tag:motionmail.userecho.com,2016-03-02:/communities/1/topics/42-it-would-be-great-but/2016-03-02T21:17:24+00:002016-03-02T21:17:24+00:00It would be great, but... [ideeën] [under review]<p><span>It would be great if the app reset itself. As it is right now, I would have to make a timer for each email I sent out on a different day. I read you were considering adding the static feature 2 year ago. Any recent updates to do this?</span></p><br/><br/> MotionMail Team replied:<br/><p>Hi Joanna,</p><p><br></p><p>This is still one of the top features we're considering for the future, but we are not currently working on it.</p><p><br></p><p>Team MotionMail</p>Joanna Gasdogashttps://motionmail.userecho.com/users/383-joanna-gasdogas/topics/tag:motionmail.userecho.com,2016-03-01:/communities/1/topics/391-vat-receipt/2016-03-01T18:22:17+00:002016-03-01T18:22:17+00:00Vat Receipt [ideeën] [under review]<p>I've contacted Motion Mail requesting a <span>vat receipt</span> for a recent purchase as this was on my company account, but I am yet to receive a response via email. Is there a direct number I can use from the UK to speak to someone about this?</p><br/><br/> MotionMail Team replied:<br/><p>Hi Charlotte,</p><p><br></p><p>I apologize for the delay in responding. I have requested assistance from our Accounting department and we will get back to you soon.</p><p><br></p><p>Thank you,</p><p><br></p><p>-MotionMail Team</p>Charlotte Peershttps://motionmail.userecho.com/users/393-charlotte-peers/topics/tag:motionmail.userecho.com,2016-02-16:/knowledge-bases/2/articles/78-why-is-my-credit-card-getting-denied/2016-02-16T22:09:02+00:002016-02-16T22:09:02+00:00Why is my credit card getting denied? [nieuws] <p>We're not sure either! <span>It could be because of your banks fraud protection, or possibly because you recently changed made changes to your billing information. Our payment system (Stripe) relays reasons for declined charges directly from your credit card provider. If all the information seems correct, your best bet would be to contact your bank to inquire for more information on the decline and to ask for future charges to be accepted.</span> We currently do not offer alternative payment methods. For more information from Stripe: <span><a href="https://support.stripe.com/questions/why-was-a-customers-charge-declined">https://support.stripe.com/questions/why-was-a-customers-charge-declined</a></span></p><br/><br/>voorgesteld door: MotionMail TeamMotionMail Teamhttps://motionmail.userecho.com/users/2-motionmail-team/topics/tag:motionmail.userecho.com,2016-02-16:/knowledge-bases/2/articles/87-what-happens-when-i-run-out-of-credits/2016-02-16T21:47:39+00:002016-02-16T21:47:39+00:00What happens when I run out of credits? [nieuws] <p>It depends. If you are on our Free Plan the timer will no longer render. All of our premium plans allow for overage. This means that your timer will continue to show, and you will get billed on a per credit basis at the end of your billing cycle. The overage price per credit differs per plan and are listed on the pricing page: <span><a href="http://motionmailapp.com/pricing">http://motionmailapp.com/pricing</a></span></p><p><br></p><p>For example: you are signed up for the Bootstrap plan, but you use up 120,000 credits instead of the allotted 100,000. At the end of the billing cycle, you will be charged an additional 20,000 * $0.0001 = $2 for overages.</p><br/><br/>voorgesteld door: MotionMail TeamMotionMail Teamhttps://motionmail.userecho.com/users/2-motionmail-team/topics/tag:motionmail.userecho.com,2016-02-16:/communities/1/topics/7-https-support/2016-02-16T20:56:54+00:002016-02-16T20:56:54+00:00Https support [ideeën] [voltooid]<p>The product is great and works in emails perfectly. I have also depoyed it to a web page where it works on http but not https. Our site is completely https and therefore it blocks non-secure content. That means it won't pull the timer in because it sits on an http server. Is it possible to create links to an https location?</p><br/><br/> MotionMail Team replied:<br/><p>Hi Luke,</p><p><br></p><p>Thank you for using MotionMail! MotionMail does currently not support https and as our focus is email it's not a likely feature to be added in the near future. As an alternative, I would recommend looking into a javascript implementation for your web needs.</p><p><br></p><p>Best,</p><p><br>Rebecca</p><p>Team MotionMail<br><br></p>Lukehttps://motionmail.userecho.com/users/347-luke/topics/tag:motionmail.userecho.com,2015-12-28:/communities/1/topics/55-how-often-does-the-dashboard-update-our-remaining-credits/2015-12-28T16:09:50+00:002015-12-28T16:09:50+00:00How often does the dashboard update our remaining credits? [ideeën] <p>I'm expecting a large number of email opens/coundown timer views this week, and want to watch closely to be sure we don't go over our number of credits. Can you tell me how frequently the dashboard will update with the remaining number of credits? Also, if we go over, will we just be charged for the overage and have our timers continue to display? <br></p><br/><br/>voorgesteld door: TrueSenseMarketingTrueSenseMarketinghttps://motionmail.userecho.com/users/292-truesensemarketing/topics/tag:motionmail.userecho.com,2015-12-24:/communities/1/topics/16-what-happens-when-the-countdown-reaches-its-zero-what-message-is-displayed/2015-12-24T07:03:04+00:002015-12-24T07:03:04+00:00What happens when the countdown reaches its zero? What message is displayed? [ideeën] [voltooid]<br/><br/> MotionMail Team replied:<br/><p>Hi Ro,</p><p><br></p><p>The same timer but with all zeros is displayed after the countdown reaches zero. We have a feature on our future plans to replace this with something else.</p><p><br></p><p>Thanks for using MotionMail!</p>Ro Davieshttps://motionmail.userecho.com/users/289-ro-davies/topics/tag:motionmail.userecho.com,2015-12-24:/communities/1/topics/12-timer-working-in-ios-but-not-in-gmail-it-always-has-before/2015-12-24T06:57:43+00:002015-12-24T06:57:43+00:00Timer working in IOS but not in Gmail, it always has before. [ideeën] [voltooid]<p>Hello. </p><p>Can you confirm that the timers are working in gmail? They are showing up zeroed out, but showing up fine in IOS. </p><p><br></p><p>Also, while requesting a password update I was getting a server error, but ended up remembering. </p><p><br></p><p>Thanks. </p><br/><br/> MotionMail Team replied:<br/><p>Thanks Tyler, sorry for the delay in response but glad it is working for you!</p>Tyler Turnerhttps://motionmail.userecho.com/users/290-tyler-turner/topics/tag:motionmail.userecho.com,2015-12-18:/communities/1/topics/61-is-there-a-way-to-create-a-perpetual-timer-that-counts-down-to-midnight-every-day/2015-12-18T02:49:47+00:002015-12-18T02:49:47+00:00Is there a way to create a perpetual timer that counts down to midnight every day? [ideeën] <p>I would like a timer that repeats counting down to midnight each day. Is this doable?</p><br/><br/>voorgesteld door: ReubenReubenhttps://motionmail.userecho.com/users/287-reuben/topics/tag:motionmail.userecho.com,2015-12-16:/communities/1/topics/23-timer-preview-not-working-while-editing-timer/2015-12-16T04:31:52+00:002015-12-16T04:31:52+00:00Timer preview not working while editing timer [ideeën] <p>while editing/creating new timer the preview is not working</p><br/><br/>voorgesteld door: Jack MazafiJack Mazafihttps://motionmail.userecho.com/users/285-jack-mazafi/topics/tag:motionmail.userecho.com,2015-12-10:/communities/1/topics/41-add-milliseconds-to-a-timer/2015-12-10T18:16:48+00:002015-12-10T18:16:48+00:00Add milliseconds to a timer? [ideeën] [under review]<p><span>Is it possible to add milliseconds to a timer, for an even MORE sense of urgency?</span></p><p>We would like to see it countdown faster.</p><p>Just wondering if it might be possible.</p><p>Thank you.</p><br/><br/> MotionMail Team replied:<br/><p>Hello,</p><p><br></p><p>Thank you for the great suggestion! To ensure quick load times, we try to keep the size of our timer as small as possible. Adding milliseconds would mean adding a number of extra frames which would imminently slow down our rendering. I'll put the idea forward with our team to find out if it's feasible if more users would like to see this addition.</p><p><br></p><p>Rebecca</p><p>Team MotionMail</p>mgavaldonhttps://motionmail.userecho.com/users/278-mgavaldon/topics/tag:motionmail.userecho.com,2015-12-08:/communities/1/topics/75-evergreen-timer/2015-12-08T12:53:10+00:002015-12-08T12:53:10+00:00Evergreen timer [ideeën] <p>Would be pretty neat if we could create an evergreen timer, so instead of ending on a specific day the countdown would end after a certain amount of time (say 5 days from opening)</p><p><br></p><p>Examples:</p><p><br></p><p><a href="http://countdownmonkey.com/">http://countdownmonkey.com/</a><br></p><p><br></p><br/><br/>voorgesteld door: Jeff GaudetteJeff Gaudettehttps://motionmail.userecho.com/users/277-jeff-gaudette/topics/tag:motionmail.userecho.com,2015-12-06:/communities/1/topics/67-how-do-you-center-the-timer-in-mail-chimp-email-campaigns/2015-12-06T19:27:50+00:002015-12-06T19:27:50+00:00How do you center the timer in mail chimp email campaigns? [ideeën] <p>Wondering how to center the timer in Mail Chimp Email Campaigns. Tried inline CSS but doesn't seem to be working.</p><p><br></p><p>Also noticed that because this is image code, the font on a phone in mail chimp becomes smaller when using this code. You have to use Image block in their drag and drop editor for some reason to not affect text size on a mobile phone for images.</p><p><br></p><p>Any work around to these? </p><p><br></p><p>Thanks Scott</p><br/><br/>voorgesteld door: Scott HelikerScott Helikerhttps://motionmail.userecho.com/users/275-scott-heliker/topics/tag:motionmail.userecho.com,2015-12-06:/knowledge-bases/2/articles/80-my-emails-show-the-countdown-timer-embed-code-instead-of-the-timer-itself-what-am-i-doing-wrong/2015-12-06T04:18:25+00:002015-12-06T04:18:25+00:00My emails show the countdown timer embed code instead of the timer itself. What am I doing wrong? [nieuws] If you are seeing the embed code instead of the countdown timer, this might be because you're trying to add the embed code directly to an email composed in an email client (e.g. Gmail, Hotmail or Outlook). <br><br>The countdown timer will only render properly if the email is formatted as HTML (not plain text). Most email clients are HTML capable, but not all of them provide an easy way to create HTML emails. Instead, we recommend using the HTML templates offered by services like <a href="http://www.mailchimp/com">MailChimp</a> or <a href="http://www.campaignmonitor.com/">Campaign Monitor</a> to send out emails with MotionMail countdown timers.<br><br><a href="http://motionmailapp.com/blog/2013/12/countdown-timers-in-your-mailchimp-emails">Check out this blog post</a> to find out how easy it is to add a countdown timer to your MailChimp email template.<br><br/><br/> Esmond Burke replied:<br/><p>Both email servers mailchimp and campaign does not work. Also I checked my email options and outlook 2013 supports HTML but I am not able to get the timer work work by copy paste</p>MotionMail Teamhttps://motionmail.userecho.com/users/2-motionmail-team/topics/tag:motionmail.userecho.com,2015-12-06:/communities/1/topics/2-the-timer-does-not-show-when-i-copypaste-the-embedded-code/2015-12-06T04:14:25+00:002015-12-06T04:14:25+00:00the timer does not show when I copy/paste the embedded code [ideeën] <p><span>I check my out to ensure that it support html and it does; however, the timer does not show when I copy/paste the embedded code. The sample timer show in the same email account. What am I doing incorrect?. </span></p><br/><br/>voorgesteld door: Esmond BurkeEsmond Burkehttps://motionmail.userecho.com/users/274-esmond-burke/topics/tag:motionmail.userecho.com,2015-11-30:/communities/1/topics/51-our-countdown-isnt-working-either/2015-11-30T16:35:34+00:002015-11-30T16:35:34+00:00Our countdown isnt working either? [ideeën] [voltooid]<p>Hi Support,</p><p><br></p><p><a href="http://s.mmgo.io/t/Otq">http://s.mmgo.io/t/Otq</a></p><p><br></p><p>Is getting a 503 error, looks like server problems to us?</p><p><br></p><p>Thanks,</p><p><br></p><p>Chris<br></p><br/><br/> Chris Barnett replied:<br/><p>Thanks, seems to be working now!</p>Chris Barnetthttps://motionmail.userecho.com/users/268-chris-barnett/topics/tag:motionmail.userecho.com,2015-11-30:/communities/1/topics/15-timer-not-showing/2015-11-30T15:43:31+00:002015-11-30T15:43:31+00:00Timer not showing [ideeën] [voltooid]<p>Hi hello,</p><p><br></p><p>This morning (12:00 > Amsterdam time) I've send a newsletter with a timer. I've tested is just short before the live sending and it all worked perfectly. But just after sending the mailing tou our ~4800 subscribers I notist the timer did not display anymore. Your website was also unreachable, I saw a mySQL error.</p><p><br></p><p>Now, 1,5 hour later the timer is still not visible in the mailing. The number of impressions is still 0.</p><p><br></p><p>What is going wrong?</p><p><br></p><p>Kind regards,</p><p><br></p><p>Daniel</p><br/><br/> MotionMail Team replied:<br/><p>Our sincere apologies<span>. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.</span></p><p>Please let us know if you continue to see any issues.</p>Daniel DNZhttps://motionmail.userecho.com/users/262-daniel-dnz/topics/tag:motionmail.userecho.com,2015-11-30:/communities/1/topics/54-why-our-timers-not-showing-anymore/2015-11-30T15:43:19+00:002015-11-30T15:43:19+00:00Why our timers not showing anymore? [ideeën] [voltooid]<p>Cyber Monday!!!! Come on. Not the right time for your service to fail!</p><br/><br/> MotionMail Team replied:<br/><p><span>We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.</span></p><p><span><br></span></p><p>Please let us know if you continue to see any issues.</p>Kelly Sauxhttps://motionmail.userecho.com/users/264-kelly-saux/topics/tag:motionmail.userecho.com,2015-11-30:/communities/1/topics/25-countdown-not-working/2015-11-30T15:43:04+00:002015-11-30T15:43:04+00:00Countdown not working [ideeën] [voltooid]<p>Hi, Our countdown timers aren't working in our emails that we have sent out this morning. Were working earlier but not now. Just seeing a 'motionmailapp' icon in place of the timer. Please fix! Please reply to list-mfmteam@futurenet.com</p><br/><br/> MotionMail Team replied:<br/><p>Our sincere apologies<span>. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.</span></p><p><span><br></span></p><p>Please let us know if you continue to see any issues.</p>Chris Mfmhttps://motionmail.userecho.com/users/267-chris-mfm/topics/tag:motionmail.userecho.com,2015-11-30:/communities/1/topics/59-timer-not-working/2015-11-30T15:42:50+00:002015-11-30T15:42:50+00:00Timer Not Working [ideeën] [voltooid]<p>I'm getting a broken image. This is really important for my business since the email tempalates have already been designed.</p><br/><br/> MotionMail Team replied:<br/>Christopher Ramcharranhttps://motionmail.userecho.com/users/266-christopher-ramcharran/topics/tag:motionmail.userecho.com,2015-11-30:/communities/1/topics/58-none-of-our-countdown-timers-are-working/2015-11-30T15:42:25+00:002015-11-30T15:42:25+00:00None of our countdown timers are working. [ideeën] [voltooid]<p>All our timers are showing a broken image link.</p><br/><br/> MotionMail Team replied:<br/><p><span>We are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.</span></p><p><span><br></span></p><p>Please let us know if you continue to see any issues.</p>GIV3Canadahttps://motionmail.userecho.com/users/265-giv3canada/topics/tag:motionmail.userecho.com,2015-11-30:/communities/1/topics/56-counter-images-are-not-showing/2015-11-30T15:41:30+00:002015-11-30T15:41:30+00:00counter images are not showing [ideeën] [voltooid]<p>counter images are not showing</p><br/><br/> MotionMail Team replied:<br/><p>We should be back to 100% and the delay should be normal now. Thanks for being a MM customer and our sincere apologies for this issue.</p>Leonardm@teachco comhttps://motionmail.userecho.com/users/248-leonardmteachcocom/topics/tag:motionmail.userecho.com,2015-11-25:/knowledge-bases/2/articles/83-are-countdown-timers-customizable/2015-11-25T22:06:39+00:002015-11-25T22:06:39+00:00Are countdown timers customizable? [nieuws] Absolutely! We offer several different timer styles and you have the <br>flexibility for your timer to include days or just show hours, minutes <br>and seconds. Choice in colors, fonts and size are entirely up to you <br>and fully customizable to fit the design of your email.<br/><br/> MotionMail Team replied:<br/><p>Hi Mark, the issue with the Quartz font has been resolved and should be available to you!</p>MotionMail Teamhttps://motionmail.userecho.com/users/2-motionmail-team/topics/tag:motionmail.userecho.com,2015-11-19:/communities/1/topics/57-error-503-backend-read-error/2015-11-19T21:31:44+00:002015-11-19T21:31:44+00:00Error 503 backend read error [ideeën] [voltooid]<p>Hi, I keep getting the following error when try to load my timers </p><h1>Error 503 backend read error</h1><p><span></span><br></p><p></p><br/><br/> MotionMail Team replied:<br/><p>Hi Team Rubiks,</p><p><br></p><p>We were experiencing increased error rates in some regions earlier. Can you confirm that this issue is no longer appearing for you?</p><p><br></p><p>Thank you and apologies for the issue.</p><p><br></p><p>Sincerely,</p><p>Adam</p>Team Rubikshttps://motionmail.userecho.com/users/245-team-rubiks/topics/tag:motionmail.userecho.com,2015-11-19:/communities/1/topics/63-bronto-compatibility/2015-11-19T21:30:06+00:002015-11-19T21:30:06+00:00Bronto Compatibility [ideeën] [voltooid]<p>I've entered the embeded timer code into our e-mail template but am getting inconsistent results. On some test e-mails, the timer works fine, while on others, it shows as a broken image. Can you please provide some assistance? We're looking to add the timer to our Black Friday e-mails.</p><br/><br/> MotionMail Team replied:<br/><p>Hi Russ,</p><p><br></p><p>We were having errors in some regions for a period earlier today. I believe we have resolved the issue and apologize for the inconvenience.</p><p><br></p><p>Can you try again and confirm that you are seeing the timer consistently? If not, please forward a test email to team@motionmailapp.com so we can take a look.</p><p><br></p><p>Sincerely, Adam</p>Russ Poltrackhttps://motionmail.userecho.com/users/247-russ-poltrack/topics/tag:motionmail.userecho.com,2015-11-19:/communities/1/topics/35-hi-our-timer-is-not-showing-up-we-have-enough-credits-and-the-emails-are-live-and-there-is-no-timer/2015-11-19T21:28:33+00:002015-11-19T21:28:33+00:00HI, our timer is not showing up, we have enough credits . and the emails are live and there is no timer showing [ideeën] [voltooid]<br/><br/> MotionMail Team replied:<br/><p>Hi Leonard, Brian,</p><p><br></p><p>We were experiencing higher error rates in some regions for a period of time. We believe we have resolved the issue.</p><p><br></p><p>Please let me know if you are having any issues still.</p><p><br></p><p>Sincerely, Adam</p>Leonardm@teachco comhttps://motionmail.userecho.com/users/248-leonardmteachcocom/topics/tag:motionmail.userecho.com,2015-11-15:/communities/1/topics/50-counter-with-dynamic-time/2015-11-15T18:20:41+00:002015-11-15T18:20:41+00:00Counter with dynamic time [ideeën] [under review]<p>Hello,</p><p>I need to add a timer in my emails, with a dynamic date. I don't have a fixed date, but the timer should count 7 days since the email is sent.</p><p>I read this article <a href="https://motionmail.userecho.com/topic/849648-api-information/">https://motionmail.userecho.com/topic/849648-api-information/</a> but actually I'm not so expert to understand it... :D</p><p>Is there an easy solution to this?</p><br/><br/> gpconnect replied:<br/><p>hello, </p><p>we need this feature quick !!!</p><p>that will be a real improvement for segmented individual email triggered campaigns sending coupon with a limit of time usable !!!</p><p>please :)</p>Pickup Changehttps://motionmail.userecho.com/users/232-pickup-change/topics/tag:motionmail.userecho.com,2015-10-29:/communities/1/topics/29-timer-does-not-move-when-email-is-viewed-in-outlook/2015-10-29T17:32:10+00:002015-10-29T17:32:10+00:00Timer does not move when email is viewed in Outlook. [ideeën] [declined]I tried embedding my customized timer in an email and sent it to check if it works when viewed in a browser via webmail and in Outlook. The timer only moved when viewed in the former, it remains static in the latter. It does, however, update the time indicated when viewed in Outlook in separate occasions in a span of an hour, which is fine but is there any way for the timer to move as intended? Hoping you could help me with this ASAP. Thanks!<br/><br/> Anthony G replied:<br/><p>Is this a known issue for all Outlook versions? I'm seeing a similar problem in Outlook 2013. I take it this doesn't support animated gifs? </p>Sir James Brookehttps://motionmail.userecho.com/users/1-sir-james-brooke/topics/tag:motionmail.userecho.com,2015-10-27:/communities/1/topics/34-cant-open-mailchimp-instruction/2015-10-27T23:33:07+00:002015-10-27T23:33:07+00:00Can't open MailChimp instruction [ideeën] [voltooid]<span><a href="http://motionmailapp.com/blog/2013/12/countdown-timers-in-your-mailchimp-emails">http://motionmailapp.com/blog/2013/12/countdown-timers-in-your-mailchimp-emails</a></span><br><br><br><br><div><h1>Server Error</h1></div><div><div><h2>500 - Internal server error.</h2><h3>There is a problem with the resource you are looking for, and it cannot be displayed.</h3></div></div><br/><br/> MotionMail Team replied:<br/><p>Our blog is back up! Thank you for your patience.</p>Roman Rybalchenko (Роман Рыбалhttps://motionmail.userecho.com/users/201-roman-rybalchenko-roman-ryibal/topics/tag:motionmail.userecho.com,2015-10-22:/communities/1/topics/69-same-clock-counts-differently-in-same-email-viewed-on-different-devices-in-different-ways/2015-10-22T20:38:48+00:002015-10-22T20:38:48+00:00Same clock counts differently in same email viewed on different devices in different ways [ideeën] [under review]Hi there - just found this app and can't wait to use it for real. I'm experimenting at the moment, created a clock, and sent it to myself in an email through Mail Chimp. Oddly, when I open the email in my browser on my computer, and open it on my iPhone, they show two different counts. Then when I view the email in a browser on my phone, it shows a third count. Trying to understand that and wondering if there is a way to get them all in sync?<br/><br/> MotionMail Team replied:<br/><p>Hi Brian,</p><p><br></p><p>Thank you for thoroughly testing our timers. The timers are all loaded at the same time - this is impossible to control - which accounts for the slight delay between the timers added to the same email. Unfortunately, there is no technology that can ensure a timer accurate down to the second in an email.</p>Pamela Topperhttps://motionmail.userecho.com/users/74-pamela-topper/topics/tag:motionmail.userecho.com,2015-10-14:/communities/1/topics/32-counter-jumps-forward/2015-10-14T23:41:56+00:002015-10-14T23:41:56+00:00Counter jumps forward [ideeën] Hello,<br><br>We are looking at using a timer for the first time and have run into an issuewith testing. <br><br>The timer gif appears to jump forward part way through, from 08.17.30.36 >08.17.31.20.<br><br>Has anyone experienced this? <br><br>Also is there a way to increase the number of frames above45?<br><br>C<br><br><br/><br/>voorgesteld door: LIDALIDAhttps://motionmail.userecho.com/users/218-lida/topics/tag:motionmail.userecho.com,2015-09-29:/communities/1/topics/53-issues-saving-timers/2015-09-29T12:29:22+00:002015-09-29T12:29:22+00:00Issues Saving Timers [ideeën] [voltooid]Hello!<br>I'm receiving the following error and the only other subject I can find on the error is that it was internal. Is there a way we can remedy this shortly? We have a tight turn on an email.<br><br>"We could not save your timer. Please try again."<br><br>Thank you!<br/><br/> Digital replied:<br/>It worked! Thank you for your help!Digitalhttps://motionmail.userecho.com/users/211-digital/topics/tag:motionmail.userecho.com,2015-09-28:/communities/1/topics/24-impressions-are-incorrect/2015-09-28T15:21:16+00:002015-09-28T15:21:16+00:00Impressions are incorrect [ideeën] [under review]We sent out a campaign on September 17th and have had over 56,000 opens yet the impressions have been stuck on 94 for days.<br><br>Could you explain why this is happening?<br/><br/> Nigel replied:<br/>Hi Adam,<br><br>It did change but only from 94 to 129 yet we had over 56,000 opens. It appears as if it still isn't reporting accurately.<br><br>Is there anything you can do to fix?<br><br>Regards,<br><br>NigelNigelhttps://motionmail.userecho.com/users/203-nigel/topics/tag:motionmail.userecho.com,2015-09-21:/communities/1/topics/36-clocks-not-loading-in-dotmailer-email-sends-or-view-online-window/2015-09-21T15:33:38+00:002015-09-21T15:33:38+00:00Clocks not loading in Dotmailer email sends or "view online" window [ideeën] Hi there,<br><br>Is Motionmail aware of any rendering/loading issues with clocks at present?<br>Clocks embedded in Dotmailer emails are failing to load in test sends or in web browsers.<br><br>This isn't an issue we have seen before - it has occurred since the weekend. Trying to work out if it is a Dotmailer issue or Motionmail.<br><br>Many thanks,<br><br>Emma<br/><br/>voorgesteld door: E HowardE Howardhttps://motionmail.userecho.com/users/167-e-howard/topics/tag:motionmail.userecho.com,2015-09-01:/communities/1/topics/22-reset-timer-to-time-down-each-day/2015-09-01T04:08:28+00:002015-09-01T04:08:28+00:00Reset timer to time down each day [ideeën] My company offers a same day delivery service for orders placed prior to 1pm, how can I have this go to zero at 1pm but reset at 12am the next day? And is it possible to exclude weekends?<br/><br/>voorgesteld door: Libby McWatersLibby McWatershttps://motionmail.userecho.com/users/192-libby-mcwaters/topics/tag:motionmail.userecho.com,2015-08-25:/communities/1/topics/76-how-to-change-text-color/2015-08-25T21:23:18+00:002015-08-25T21:23:18+00:00How to change text color? [ideeën] [under review]I try to change color of text (DAYS/ HOUR/ MINUTES/ SECONDS) other than the color number the same as your image slider on the website. I attached your image below. <br><br>But I can't see any option to design it.Please let me know why. Thank you<br><img src="/s/attachments/12019/1/0/f8aa18436783bf036158483b78a09be5.png"><br><br><img src="/s/attachments/12019/1/0/a3d8448e8a2af3c25bda6d81f6e1f7e5.png"><br><span></span><br/><br/> MotionMail Team replied:<br/>Hi there,<br><br>The image on the homepage is outdated. Previously the digits used the Background color, not the text color. We've adjusted that since and both the digits and the label text uses the Text color.<br><br>We might in the future break out the 2 as separate options, but it's not on the immediate feature road map.<br><br>Best,<br><br>Rebecca<br>Team MotionMailChí Cường Lươnghttps://motionmail.userecho.com/users/183-chi-cuong-luong/topics/tag:motionmail.userecho.com,2015-08-20:/communities/1/topics/38-i-would-love-to-see-hourly-stats-in-addition-to-daily-stats/2015-08-20T17:53:04+00:002015-08-20T17:53:04+00:00I would love to see "hourly" stats in addition to "daily" stats. [ideeën] I love the idea to see daily stats, how many impressions my timer got that day, but I am looking for more detailed information. I am sure your logs (on back end) includes such data. Any plans make it available in near future? <br><br/><br/>voorgesteld door: Mike M JFMike M JFhttps://motionmail.userecho.com/users/185-mike-m-jf/topics/tag:motionmail.userecho.com,2015-08-19:/communities/1/topics/71-impression-overage/2015-08-19T17:08:33+00:002015-08-19T17:08:33+00:00Impression overage [ideeën] [under review]What happens when if you exceed the impression amount mid mailing? Does your plan auto scale to meet the need? Does the link stop working and leave a blank space in my email? <br/><br/> MotionMail Team replied:<br/>The service will continue to send timers, and will bill you at the overage rate when we bill for the next month.Adamhttps://motionmail.userecho.com/users/181-adam/topics/