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"Include Days" feature not calculating correctly
Within the clock settings, there is "Include Days". I cannot find any explanation/help info to see if I am using this correctly. Although it sounds self explanatory, I would like to state my use here to see if I am using it correctly.
If I am setting a campaign to end in 2 days times and
a) "Include Days"=Yes, it should show something like 1 Day, 23 Hours, 59 mins, 30 secs and continue to count down.
b) "Include Days" = No, it currently just drops off the number of days. So in the above examples, it would display: 23 Hours, 59 mins, 30 secs. But what is the purpose of that as it doesn't show the correct end time? Should it have added the 24 Hours from the 1 day to the calculation to now show 47 Hours, 59 mins, 30 secs?
Again, not sure if this is a bug or is designed correctly am I am not using it correctly. Would appreciate some insight on this? Thanks.
If I am setting a campaign to end in 2 days times and
a) "Include Days"=Yes, it should show something like 1 Day, 23 Hours, 59 mins, 30 secs and continue to count down.
b) "Include Days" = No, it currently just drops off the number of days. So in the above examples, it would display: 23 Hours, 59 mins, 30 secs. But what is the purpose of that as it doesn't show the correct end time? Should it have added the 24 Hours from the 1 day to the calculation to now show 47 Hours, 59 mins, 30 secs?
Again, not sure if this is a bug or is designed correctly am I am not using it correctly. Would appreciate some insight on this? Thanks.
Customer support service by UserEcho
The option to exclude days is intended for countdown timers with an end time less than 24 hours away. In these cases, including the days is often not necessary. It is with this use case in mind that we simply drop the number of days in the current implementation.
You bring up a good point that this approach could show the incorrect time if the end time is more than 24 hours. Additionally, it's important to note that this feature could show the incorrect time when sending out email across different timezones.
We appreciate you making us aware that this feature might cause confusion and will include an explanation in our FAQ.