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Countdown not working

Chris Mfm 9 years ago • updated by MotionMail Team 9 years ago • 3

Hi, Our countdown timers aren't working in our emails that we have sent out this morning. Were working earlier but not now. Just seeing a 'motionmailapp' icon in place of the timer. Please fix! Please reply to list-mfmteam@futurenet.com

Answer

Answer
Completed
MotionMail Team 9 years ago

Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.


Please let us know if you continue to see any issues.

Chris Mfm 9 years ago

Let us know if you need to know our account details.

Under review
MotionMail Team 9 years ago

Hi Chris - apologies for the issue. We're seeing some increased error rates in some regions. I'll be back to you shortly with resolution.

Answer
Completed
MotionMail Team 9 years ago

Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.


Please let us know if you continue to see any issues.

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