Under review

Same clock counts differently in same email viewed on different devices in different ways

9 years ago • updated by 9 years ago • 4

Hi there - just found this app and can't wait to use it for real. I'm experimenting at the moment, created a clock, and sent it to myself in an email through Mail Chimp. Oddly, when I open the email in my browser on my computer, and open it on my iPhone, they show two different counts. Then when I view the email in a browser on my phone, it shows a third count. Trying to understand that and wondering if there is a way to get them all in sync?

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9 years ago

Post Script - i also noticed that at times the timer runs more slowly than at other times - this morning it was taking 2 seconds to change every second - is that a result perhaps of the internet connection? Anything else I should know? Throwing this in here in case it's related to my first comment -

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9 years ago

Hi Pamela, thanks for getting in touch.

When you say "show a different count", what do you mean? Each time the image loads it should show the correct time remaining until the end date and time you have selected in the dashboard. So if it is 1pm and you set the end time to 2pm, it should show 1 hour remaining. If you load it 1 minute from now on another device, it will show 59 minutes remaining.

Is this the behavior you see, or something else? I'll note that there is some complex technology in the middle that caches the data for a short period so it can be delivered worldwide quickly, so there may be a small difference between times but they should be very similar overall.

As far as it taking 2 seconds each frame, the animated GIFs can become large if you have a large size timer, so it is possible to load more slowly. It could also load more slowly on a mobile device due to the browser settings or CPU limitations.

9 years ago

I've noticed this lag in the seconds changing, too. If you compare to an actual clock, the seconds are much faster than the timer in the email. It's almost like for the 1 second on the timer, it's 2 real seconds. I also noticed that when you have multiple timers in an email, they all are counting at a different pace, it's like they are a half second off from each other.

9 years ago

Hi Brian,

Thank you for thoroughly testing our timers. The timers are all loaded at the same time - this is impossible to control - which accounts for the slight delay between the timers added to the same email. Unfortunately, there is no technology that can ensure a timer accurate down to the second in an email.

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