Let us know your thoughts, ideas and the things you wish were better!
+1

White background not consistent in emails.

Sunita Voleppe 3 years ago 0
When I create a timer and choose a white background (#FFFFFF), it comes across as off white in my emails, something that looks like #FCFEFC. Why would this happen, and is there a way to set a transparent background? Below is a screenshot of how it looks to me in my gmail. It appears the same in chrome and firefox browser.




+1
Under review

My timer is calculating incorrectly

Nick Marvik 3 years ago • updated by MotionMail Team 3 years ago 1
I have my timer set to expire on wednesday December 3rd at 12:00am.

Currently when I'm sending my test emails, the countdown timer is incorrect based on when the timer is set to expire - how do we fix?
+1
Completed

Timer Not Working

Christopher Ramcharran 2 years ago • updated by MotionMail Team 2 years ago 3

I'm getting a broken image. This is really important for my business since the email tempalates have already been designed.

+1
Completed

None of our countdown timers are working.

GIV3Canada 2 years ago • updated by MotionMail Team 2 years ago 2

All our timers are showing a broken image link.

Answer
MotionMail Team 2 years ago

We are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.


Please let us know if you continue to see any issues.

+1
Completed

Issues Saving Timers

Digital 3 years ago • updated 3 years ago 3
Hello!
I'm receiving the following error and the only other subject I can find on the error is that it was internal. Is there a way we can remedy this shortly? We have a tight turn on an email.

"We could not save your timer. Please try again."

Thank you!
Answer
MotionMail Team 3 years ago
Thank you for reaching out! We've located the issue and trying to resolve ASAP. I'll keep you posted on our progress. We apologize for the inconvenience!

Best,

Rebecca
Team MotionMail
+1
Completed

Our countdown isnt working either?

Chris Barnett 2 years ago • updated 2 years ago 2

Hi Support,


http://s.mmgo.io/t/Otq


Is getting a 503 error, looks like server problems to us?


Thanks,


Chris

Answer
MotionMail Team 2 years ago

Hi Chris,


Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.


Please let us know if you continue to see any issues.

+1
Under review

Counter with dynamic time

Pickup Change 2 years ago • updated by gpconnect 2 years ago 2

Hello,

I need to add a timer in my emails, with a dynamic date. I don't have a fixed date, but the timer should count 7 days since the email is sent.

I read this article https://motionmail.userecho.com/topic/849648-api-information/ but actually I'm not so expert to understand it... :D

Is there an easy solution to this?

+1

I would love to see "hourly" stats in addition to "daily" stats.

Mike M JF 3 years ago 0
I love the idea to see daily stats, how many impressions my timer got that day, but I am looking for more detailed information. I am sure your logs (on back end) includes such data. Any plans make it available in near future?
+1
Completed

Can't open MailChimp instruction

Roman Rybalchenko (Роман Рыбал 3 years ago • updated by MotionMail Team 2 years ago 4
http://motionmailapp.com/blog/2013/12/countdown-timers-in-your-mailchimp-emails



Server Error

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

Answer
MotionMail Team 2 years ago

Our blog is back up! Thank you for your patience.

+1
Declined

Timer does not move when email is viewed in Outlook.

Sir James Brooke 4 years ago • updated by Anthony G 2 years ago 6
I tried embedding my customized timer in an email and sent it to check if it works when viewed in a browser via webmail and in Outlook. The timer only moved when viewed in the former, it remains static in the latter. It does, however, update the time indicated when viewed in Outlook in separate occasions in a span of an hour, which is fine but is there any way for the timer to move as intended? Hoping you could help me with this ASAP. Thanks!