Let us know your thoughts, ideas and the things you wish were better!
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0
Under review

It would be great, but...

Joanna Gasdogas 10 ár síðan • updated by MotionMail Team 10 ár síðan • 1

It would be great if the app reset itself. As it is right now, I would have to make a timer for each email I sent out on a different day. I read you were considering adding the static feature 2 year ago. Any recent updates to do this?

0
Under review

Add milliseconds to a timer?

mgavaldon 10 ár síðan • updated by MotionMail Team 10 ár síðan • 1

Is it possible to add milliseconds to a timer, for an even MORE sense of urgency?

We would like to see it countdown faster.

Just wondering if it might be possible.

Thank you.

0
Under review

Counter doesn't work in Exact Target

Belinda Boydston 10 ár síðan • updated by MotionMail Team 10 ár síðan • 1
We use Exact Target for our email campaigns, and the timer doesn't render correctly on any platform. Please advise.
0

"Message":"Invalid parameter length.","Param":"DateTime"

Nick T 10 ár síðan • 0
Starting to get very frustrated with the api -
This is my payload:
{"DateTime":"2015-08-07T03:47:01"}
I have also tried using the key "datetime" and formatting the timestamp with the timezone.
Unfortunately, nothing seems to work.
The error message is consistently:
{"DateTimeCreated":"2015-07-31T03:47:04.1267176","Message":"Invalid parameter length.","Param":"DateTime","StatusCode":400,"Type":"Bad_Request"}
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Clocks not loading in Dotmailer email sends or "view online" window

E Howard 10 ár síðan • 0
Hi there,

Is Motionmail aware of any rendering/loading issues with clocks at present?
Clocks embedded in Dotmailer emails are failing to load in test sends or in web browsers.

This isn't an issue we have seen before - it has occurred since the weekend. Trying to work out if it is a Dotmailer issue or Motionmail.

Many thanks,

Emma
Answer
MotionMail Team 10 ár síðan

Hi Leonard, Brian,


We were experiencing higher error rates in some regions for a period of time. We believe we have resolved the issue.


Please let me know if you are having any issues still.


Sincerely, Adam

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Countdown clock not working on iphone

McLean Roberts 10 ár síðan • 0
I created a countdown clock and added it to an email blast we sent out. It works great on my computer, but on my iphone the minute goes back and forth from 49 to 50. Does anyone know what the issue might be? Thanks
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Counter jumps forward

LIDA 10 ár síðan • 0
Hello,

We are looking at using a timer for the first time and have run into an issue with testing.

The timer gif appears to jump forward part way through, from 08.17.30.36 > 08.17.31.20.

Has anyone experienced this?

Also is there a way to increase the number of frames above 45?

C

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Need to add colors to background and offer color change of layout.

Steven Block 10 ár síðan • 0
At present one color and one format.
Need to change color of background, and also of other parts if possible.
0
Lokið

Clock doesn't count down in Office on PC

andrew bajcar@bathrooms com 10 ár síðan • updated by MotionMail Team 10 ár síðan • 1
Hi
Having issues with countdown timer working if Office on PC but works fine in Office on a Mac.
On Mac the count down ticks down but on PC only changes when I come back to open the email
Any help would be great
Thanks in advance
Answer
MotionMail Team 10 ár síðan
Hi Andrew,

Some versions of Outlook do not support animated GIFs. In this case the first frame is displayed, which is correct timer wise but has no motion.

You can see this post for a link to more information.
http://motionmail.userecho.com/topic/497677-timer-does-not-move-when-email-is-viewed-in-outlook/



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