Let us know your thoughts, ideas and the things you wish were better!
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Answer
MotionMail Team
10 years ago
Hi Leonard, Brian,
We were experiencing higher error rates in some regions for a period of time. We believe we have resolved the issue.
Please let me know if you are having any issues still.
Sincerely, Adam
0
Countdown clock not working on iphone
I created a countdown clock and added it to an email blast we sent out. It works great on my computer, but on my iphone the minute goes back and forth from 49 to 50. Does anyone know what the issue might be? Thanks
0
Counter jumps forward
Hello,
We are looking at using a timer for the first time and have run into an issue with testing.
The timer gif appears to jump forward part way through, from 08.17.30.36 > 08.17.31.20.
Has anyone experienced this?
Also is there a way to increase the number of frames above 45?
C
We are looking at using a timer for the first time and have run into an issue with testing.
The timer gif appears to jump forward part way through, from 08.17.30.36 > 08.17.31.20.
Has anyone experienced this?
Also is there a way to increase the number of frames above 45?
C
0
Need to add colors to background and offer color change of layout.
At present one color and one format.
Need to change color of background, and also of other parts if possible.
Need to change color of background, and also of other parts if possible.
0
Completed
Clock doesn't count down in Office on PC
Hi
Having issues with countdown timer working if Office on PC but works fine in Office on a Mac.
On Mac the count down ticks down but on PC only changes when I come back to open the email
Any help would be great
Thanks in advance
Having issues with countdown timer working if Office on PC but works fine in Office on a Mac.
On Mac the count down ticks down but on PC only changes when I come back to open the email
Any help would be great
Thanks in advance
Answer
MotionMail Team
11 years ago
Hi Andrew,
Some versions of Outlook do not support animated GIFs. In this case the first frame is displayed, which is correct timer wise but has no motion.
You can see this post for a link to more information.
http://motionmail.userecho.com/topic/497677-timer-does-not-move-when-email-is-viewed-in-outlook/
Some versions of Outlook do not support animated GIFs. In this case the first frame is displayed, which is correct timer wise but has no motion.
You can see this post for a link to more information.
http://motionmail.userecho.com/topic/497677-timer-does-not-move-when-email-is-viewed-in-outlook/
0
Under review
Impressions are incorrect
We sent out a campaign on September 17th and have had over 56,000 opens yet the impressions have been stuck on 94 for days.
Could you explain why this is happening?
Could you explain why this is happening?
0
Timer preview not working while editing timer
while editing/creating new timer the preview is not working
0
Counter doesn't work in an email
Hi Support,
We used this code in our html email and the counter doesn't work at all. We don't use Google Mail. We send it out directly to our members. Please advise. Thank you.<div align=”center”><img src="http://s.mmgo.io/t/CrE" alt="motionmailapp.com" /></div>
We used this code in our html email and the counter doesn't work at all. We don't use Google Mail. We send it out directly to our members. Please advise. Thank you.<div align=”center”><img src="http://s.mmgo.io/t/CrE" alt="motionmailapp.com" /></div>
0
Planned
Timer looks could be more tweakable
Freaking awesome service.. Seriously i was looking for this for days! thanks!
Anyway, I hope in the feature we get to be able to do more tweaks on the timer's looks.. :) Again awesome work guys!
Anyway, I hope in the feature we get to be able to do more tweaks on the timer's looks.. :) Again awesome work guys!
Customer support service by UserEcho
