Let us know your thoughts, ideas and the things you wish were better!
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Completed

Color settings not consistent across clocks.

ho100ho 4 years ago • updated by MotionMail Team 4 years ago 5
Hi MotionMail. You have a great app and appreciate it being free while during the beta phase. In order to give back, I would like to provide some feedback to help you guys make this an AWESOME app. 

BUG:
I am trying to create a digital clock look for my timer. Something to this Digital Clock Example.

The only clock that gives that look is the 1st clock design with the colon : separating the digits.

I want a clean, simple white background with black text so use the following options: Primary: FFFFFF (White) / Text: 000000 (Black) / Background: FFFFFF (White).

So while the text for Days, Hours, Min, Sec and Colon are Black, the Digits have disappeared into the background as they are displayed as white. This setting doesn't work with clock 1 however if I change it to clock 2, this setting works fine.

Hoping you can consider fixing this in upcoming releases. Thanks.


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Under review

Impression overage

Adam 3 years ago • updated by MotionMail Team 3 years ago 1
What happens when if you exceed the impression amount mid mailing? Does your plan auto scale to meet the need? Does the link stop working and leave a blank space in my email?
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Under review

Motionmail img tag causes email to get spammed (using mailchimp to send)

Matt50 4 years ago • updated by MotionMail Team 4 years ago 2
I've noticed that whenever I include the motionmail img tag, my emails get spammed for some users.

Using mailchimp to send the email.

The email gets spammed when sent to email addresses hosted at  mediatemple, using their default 'mailprotect' settings (other email addresses I've tested so far work ok).

If I remove the motionmail img tag, the email does not get spammed.

Mediatemple is a fairly major host (and my client is on that domain!), what can we do to get the 's.mmgo.io' domain whitelisted?

Or any other ideas?
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Under review

Same clock counts differently in same email viewed on different devices in different ways

Pamela Topper 3 years ago • updated by MotionMail Team 3 years ago 4
Hi there - just found this app and can't wait to use it for real. I'm experimenting at the moment, created a clock, and sent it to myself in an email through Mail Chimp. Oddly, when I open the email in my browser on my computer, and open it on my iPhone, they show two different counts. Then when I view the email in a browser on my phone, it shows a third count. Trying to understand that and wondering if there is a way to get them all in sync?
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Under review

How to set first frame of animated gif (for those who can't view animation)

KrystalMM 4 years ago • updated by MotionMail Team 4 years ago 1
Hi there, is it possible to select the time on the first frame of the animated coundown timer gif (e.g. to say 15:00:00) for those who are unable to view the animation? (outlook users etc)
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Countdown is not based on current date/time

Farid Mithani 3 years ago 0
I created a countdown timer 3 days ago and sent thru email, following the copy/paste instructions. When I open that email today, though the second is ticking down, but the days/hours/minutes shown are based on the day it was created and not current. How do I make the counter dynamic so that it always shows the counter based on the date/time it is being viewed?
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Completed

Bronto Compatibility

Russ Poltrack 2 years ago • updated by MotionMail Team 2 years ago 1

I've entered the embeded timer code into our e-mail template but am getting inconsistent results. On some test e-mails, the timer works fine, while on others, it shows as a broken image. Can you please provide some assistance? We're looking to add the timer to our Black Friday e-mails.

Answer
MotionMail Team 2 years ago

Hi Russ,


We were having errors in some regions for a period earlier today. I believe we have resolved the issue and apologize for the inconvenience.


Can you try again and confirm that you are seeing the timer consistently? If not, please forward a test email to team@motionmailapp.com so we can take a look.


Sincerely, Adam

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Is there a way to create a perpetual timer that counts down to midnight every day?

Reuben 2 years ago 0

I would like a timer that repeats counting down to midnight each day. Is this doable?

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Under review

Weeks and months?

Telbeng 3 years ago • updated by MotionMail Team 3 years ago 1
Hi - rather than having for eg 400 days showing on the calendar, how does one have months or weeks shown?
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Completed

Error 503 backend read error

Team Rubiks 2 years ago • updated by MotionMail Team 2 years ago 1

Hi, I keep getting the following error when try to load my timers

Error 503 backend read error


Answer
MotionMail Team 2 years ago

Hi Team Rubiks,


We were experiencing increased error rates in some regions earlier. Can you confirm that this issue is no longer appearing for you?


Thank you and apologies for the issue.


Sincerely,

Adam