Let us know your thoughts, ideas and the things you wish were better!
  1. Forum: Feedback
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Under vurdering

How to change text color?

Chí Cường Lương 9 år siden • opdateret af MotionMail Team 9 år siden • 1
I try to change color of text (DAYS/ HOUR/ MINUTES/ SECONDS) other than the color number the same as your image slider on the website. I attached your image below.

But I can't see any option to design it.Please let me know why. Thank you
Image 17

Image 18
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White background not consistent in emails.

Sunita Voleppe 9 år siden • 0
When I create a timer and choose a white background (#FFFFFF), it comes across as off white in my emails, something that looks like #FCFEFC. Why would this happen, and is there a way to set a transparent background? Below is a screenshot of how it looks to me in my gmail. It appears the same in chrome and firefox browser.

Image 15


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Under vurdering

My timer is calculating incorrectly

Nick Marvik 9 år siden • opdateret af MotionMail Team 9 år siden • 1
I have my timer set to expire on wednesday December 3rd at 12:00am.

Currently when I'm sending my test emails, the countdown timer is incorrect based on when the timer is set to expire - how do we fix?
+1
Færdig

Timer Not Working

Christopher Ramcharran 8 år siden • opdateret af MotionMail Team 8 år siden • 3

I'm getting a broken image. This is really important for my business since the email tempalates have already been designed.

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Færdig

None of our countdown timers are working.

GIV3Canada 8 år siden • opdateret af MotionMail Team 8 år siden • 2

All our timers are showing a broken image link.

Svar
MotionMail Team 8 år siden

We are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.


Please let us know if you continue to see any issues.

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Færdig

Issues Saving Timers

Digital 9 år siden • opdateret 9 år siden • 3
Hello!
I'm receiving the following error and the only other subject I can find on the error is that it was internal. Is there a way we can remedy this shortly? We have a tight turn on an email.

"We could not save your timer. Please try again."

Thank you!
Svar
MotionMail Team 9 år siden
Thank you for reaching out! We've located the issue and trying to resolve ASAP. I'll keep you posted on our progress. We apologize for the inconvenience!

Best,

Rebecca
Team MotionMail
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Færdig

Our countdown isnt working either?

Chris Barnett 8 år siden • opdateret 8 år siden • 2

Hi Support,


http://s.mmgo.io/t/Otq


Is getting a 503 error, looks like server problems to us?


Thanks,


Chris

Svar
MotionMail Team 8 år siden

Hi Chris,


Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.


Please let us know if you continue to see any issues.

+1
Under vurdering

Counter with dynamic time

Pickup Change 8 år siden • opdateret af gpconnect 8 år siden • 2

Hello,

I need to add a timer in my emails, with a dynamic date. I don't have a fixed date, but the timer should count 7 days since the email is sent.

I read this article https://motionmail.userecho.com/topic/849648-api-information/ but actually I'm not so expert to understand it... :D

Is there an easy solution to this?

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I would love to see "hourly" stats in addition to "daily" stats.

Mike M JF 9 år siden • 0
I love the idea to see daily stats, how many impressions my timer got that day, but I am looking for more detailed information. I am sure your logs (on back end) includes such data. Any plans make it available in near future?
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Færdig

Can't open MailChimp instruction

Roman Rybalchenko (Роман Рыбал 9 år siden • opdateret af MotionMail Team 9 år siden • 4
http://motionmailapp.com/blog/2013/12/countdown-timers-in-your-mailchimp-emails



Server Error

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

Svar
MotionMail Team 9 år siden

Our blog is back up! Thank you for your patience.



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