Let us know your thoughts, ideas and the things you wish were better!
Under review

This is really great but could it turn to a static image that's linked somewhere when the time runs out?

Rick Dawson 6 years ago updated by Stuart Dessler 6 years ago 3
Unless I'm missing it, it doesn't look like you can send program the time to turn into a "promo over" image that might allow a waiting list signup or something.

Or am I missing how to do that.
MotionMail Team 6 years ago
This feature is currently not available; the timer will simply show 0's indicating time has run out. We will consider the option to show a custom message instead.

Transparent background

Ilya 5 years ago updated by Scott Linklater 4 years ago 5
Please add the opportunity to remove background or to set it oppacit to 100%
Thank you!

Translate days/hours/minutes/seconds

Boozter 7 years ago updated by Tuomo J 6 years ago 14
thanks for this great tool! Is it possible to translate the days/hours/minutes/seconds into my own language? I can localise the time but cannot find how to localise the time variables.

Thanks in advance.
Kind regards Youri Boesberg

End slate option

Eden Guin 6 years ago updated by MotionMail Team 6 years ago 1
Let us choose a custom image / text when timer expires!

Timer not showing

Daniel DNZ 5 years ago updated by MotionMail Team 5 years ago 3

Hi hello,

This morning (12:00 > Amsterdam time) I've send a newsletter with a timer. I've tested is just short before the live sending and it all worked perfectly. But just after sending the mailing tou our ~4800 subscribers I notist the timer did not display anymore. Your website was also unreachable, I saw a mySQL error.

Now, 1,5 hour later the timer is still not visible in the mailing. The number of impressions is still 0.

What is going wrong?

Kind regards,


MotionMail Team 5 years ago

Our sincere apologies. We had increased error rates for a period of time, but we are now at 100% across all monitored regions. We have now put into place additional monitoring and capacity scaling to ensure that we are totally stable through Cyber Monday and moving forward.

Please let us know if you continue to see any issues.


More Clock Designs Options

ho100ho 6 years ago updated by MotionMail Team 6 years ago 8

Love MotionMail. Great, clean countdown clock solution. Just providing a "nice to have" suggestion for future releases if possible :)

There are other free countdown clock solutions available on the net. While MotionMail has lots of added features in terms of back end option and data collection, I feel that front-end variations is a key component to really help sell to the masses.

Eg. Sort of like the auto-response business. In the beginning, lots of back-end features but all emails where just text based. Then someone like MailChimp came along, along making available nice front end customizable solutions as well as a robust back-end system. I see your business model similar to this.

I would like to see more design options to really set it way above the competition and help us email/web marketer choose the best design option to fit in with our branding look/feel.

Understand this isn't an overnight fix. Just throwing it out there for consideration. Would love to see MotionMail grow into something big.

SEO is another issue but then that's for another forum post :)


I can't save timer error message

andrew.bajcar@bathrooms.com 5 years ago updated by MotionMail Team 5 years ago 3
I'm trying to create a new tgimer but I keep getting an error message saying ' We could not save your timer. Please try again.' Any ideas why this is?
Thanks in advance

counter images are not showing​

Leonardm@teachco.com 5 years ago updated by MotionMail Team 5 years ago 4

counter images are not showing

MotionMail Team 5 years ago

We should be back to 100% and the delay should be normal now. Thanks for being a MM customer and our sincere apologies for this issue.

Under review

If 'days' is excluded by admin, can the clock allow more than 24 'hours' to be displayed?

Jim Maddock 6 years ago updated by MotionMail Team 6 years ago 1
Eg, so it displays '36 hours' remaining.

This would be good for running a 48 hour promotion for example, where you don't really want the 'day' field showing. 

Remove "whitespace" from around timer?

Jamie Maunder 4 years ago 0

There is a LOT of wasted space around the timer. I need to fit it into a very tight layout. Maybe add "crop" options to the timer setup page (you can just enter numbers for crop left, right, top, bottom)? Then I could trim it perfectly for my layout.


-Jamie M.